Shipping Policy

Last Updated: 10th October 2026

At Erum Emaan by Brands Factory Outlet, we aim to deliver your favourite outfits safely and conveniently. Please review our shipping policy to understand our order processing, delivery timelines, and shipping terms.

1. Shipping Coverage

We currently deliver retail orders within Pakistan only through our website. However, we do offer international shipping for wholesale orders. For international wholesale inquiries, pricing, and shipping arrangements, please contact us at +92 308 2779325.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day. During sales, promotions, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Our estimated delivery time within Pakistan is 3–5 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

4. Shipping Charges

We offer free shipping on all orders within Pakistan. No standard shipping charges will be added to your order at checkout.

5. Shipping Partner

We use PostEx as our courier partner for delivering orders within Pakistan.

Once your order has been dispatched, it will be handed over to the courier for delivery to the address provided at checkout.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment option for eligible orders within Pakistan.

Customers are requested to provide accurate contact details and remain available to receive their parcels. Our team or courier partner may contact customers to confirm delivery arrangements.

Payment must be made according to the selected payment method and the courier's delivery procedure.

7. Order Tracking

Customers may contact our customer support team to request tracking information for their dispatched orders.

Please allow sufficient time for shipment details to become available after dispatch.

8. Courier Delays and Delivery Issues

Although we work with PostEx to facilitate timely deliveries, courier operations and delivery schedules are managed by the courier service provider.

Any delays caused by PostEx, including delays due to operational issues, transportation disruptions, weather conditions, high shipment volumes, or other circumstances beyond our control, are outside our direct control. We cannot guarantee delivery within the estimated timeframe or accept responsibility for delays caused solely by the courier after the parcel has been handed over.

Parcel Inspection and Payment Policy:
Customers are strictly prohibited from opening or unsealing parcels before completing payment. For Cash on Delivery (COD) orders, payment must be made to the courier before opening the parcel. Any request to inspect or open a parcel before payment will not be permitted.

However, we will make reasonable efforts to assist customers in following up on delayed shipments where possible.

9. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address and a valid contact number when placing an order.

If a parcel cannot be delivered due to an incorrect address, an unavailable recipient, refusal to accept delivery, or repeated unsuccessful delivery attempts, the order may be returned to us by the courier.

Such cases will be reviewed individually. Any redelivery arrangements, additional shipping charges, or refunds, where applicable, will be handled in accordance with the circumstances and our applicable store policies.

10. Order Changes and Cancellation

If you need to correct your shipping address or request an order change, please contact us as soon as possible after placing your order.

We cannot guarantee changes or cancellations once an order has been processed or dispatched.

11. Damaged or Missing Shipments

If your parcel arrives damaged or you believe an item is missing, please contact us promptly with your order number and supporting photographs or other relevant details, where applicable.

We will review the matter and assist in accordance with our applicable return and refund policy.

12. Contact Us

For shipping enquiries, delivery updates, or assistance with your order, please contact:

Erum Emaan by Brands Factory Outlet

Website: https://erumemaan.com
Whatsapp: +92 327 274 1489
Email: info@erumemaan.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Erum Emaan. We appreciate your trust in our brand.