Terms & Conditions

Erum Emaan by Brands Factory Outlet
Legal Business Name: AKS Enterprises

Welcome to Erum Emaan by Brands Factory Outlet. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions.

1. General

This website is operated by AKS Enterprises, trading under the brand name Erum Emaan by Brands Factory Outlet.

These Terms & Conditions apply to all visitors and customers using our website and purchasing products from us.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective once posted on this website.

2. Products & Product Information

We make every effort to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on lighting, photography, screen settings, and individual devices.
• Product measurements and sizes may be approximate.
• Minor variations in colour, print, embroidery, fabric, or finishing may occur and do not necessarily constitute a defect.

3. Product Availability

Our website inventory is generally updated in real time. However, in rare cases, an item may become unavailable due to an inventory discrepancy.

If an ordered product is unavailable, we may restock the item before dispatching your order. If the item cannot be restocked, we will contact you regarding the available options, including cancellation and refund where applicable.

4. Prices & Taxes

All prices displayed on our website are in Pakistani Rupees (PKR).

Unless otherwise stated, the prices displayed on the website include applicable taxes.

We reserve the right to change product prices, offers, discounts, and promotions at any time without prior notice.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order is not considered fully accepted until it has been reviewed and confirmed by Erum Emaan.

For Cash on Delivery orders, our team may contact you by phone to confirm your order before dispatch.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized activity
• Incorrect customer information
• Other circumstances that prevent us from fulfilling the order

If an order that has already been paid for is cancelled by us, any applicable refund will be processed according to our Cancellation, Return & Refund Policy.

6. Payment

At present, the website accepts Cash on Delivery (COD) orders.

Additional online payment methods may be introduced in the future.

For COD orders, payment is due to the courier upon delivery of the order.

7. Order Cancellation

COD orders can be cancelled during the order confirmation process if the customer informs us that the order was placed accidentally or that they no longer wish to proceed.

Prepaid orders, once placed, cannot be cancelled by the customer.

For complete information regarding cancellations, returns, exchanges, and refunds, please refer to our Cancellation, Return & Refund Policy.

8. Delivery

For local orders within Pakistan, our standard estimated delivery time is approximately 3–5 working days after order confirmation and dispatch.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

For delivery-related queries, please contact us at:

+92 308 2779325

9. International Orders

Erum Emaan also accepts international orders.

International shipping is handled on a case-by-case basis, as shipping charges depend on the destination, package size, weight, and courier charges.

Customers wishing to place an international order should contact us before ordering so that the applicable shipping charges can be calculated.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.

10. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Cancellation, Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms stated in that policy.

11. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Full name
• Delivery address
• Phone number
• Email address, where applicable
• Correct product and size selection

Erum Emaan is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

12. COD Orders & Refused Deliveries

Customers placing COD orders agree to accept the order after confirmation.

If a confirmed COD order is refused or repeatedly not collected without a valid reason, the parcel may be returned to us by the courier.

Customers who repeatedly refuse or fail to collect COD orders may be restricted from placing future COD orders.

13. Website Content & Intellectual Property

All content on this website, including but not limited to:

• Brand name and logo
• Product photographs
• Product descriptions
• Graphics and designs
• Website text
• Marketing materials

is owned by or used by Erum Emaan by Brands Factory Outlet and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.

14. Website Use

Customers agree to use this website only for lawful purposes.

You must not use the website to:

• Commit fraud or attempt unauthorized transactions
• Interfere with the operation or security of the website
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Copy or misuse our website content

15. Age Requirement

By using this website or placing an order, you confirm that you are 18 years of age or older.

If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian.

16. Limitation of Responsibility

While we make reasonable efforts to keep our website information accurate and our services reliable, Erum Emaan is not responsible for circumstances beyond our reasonable control, including courier delays, natural events, technical problems, service interruptions, or other unforeseen circumstances.

17. Governing Terms

These Terms & Conditions apply to purchases made through Erum Emaan by Brands Factory Outlet.

Any disputes or matters relating to orders and purchases will be handled in accordance with applicable laws and regulations of Pakistan.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Erum Emaan by Brands Factory Outlet
Legal Name: AKS Enterprises
Email: info@erumemaan.com
WhatsApp: +92 327 2741489
Delivery Support: +92 308 2779325
Website: erumemaan.com

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.